In order to enable our customers to get answers fast, we are posting some of the most common questions we receive on a daily basis. Although we are very good at responding to your emails and phone calls, this may save you some time and effort 
The FAQ’s are broken up into several categories below:
Shipping:
- Do you ship anywhere in the world on all of your products?
- 95% of our products ship to anywhere in the world for a very low rate. All cell phone cases typically ship for only $5 to anywhere in the world. The only items we do not ship outside the USA are tents. Marine electronics ship to anywhere in the world via USPS Priority Mail International. The cost to ship them is calculated.
- Do you offer FREE Shipping on all of your products?
- Every item that we sell ships to the USA for FREE. We ship with the USPS and UPS so the carrier all depends on the product you purchase. Likewise, all cell phone and laptop cases feature FREE Canada Shipping, and some cell phone cases (all Impact cases) feature FREE Worldwide Shipping.
- I am a customer in the USA, and I made a purchase today. When can I expect it?
- The time it takes us to ship the item and drop it is about 24 hours. From there, it depends what carrier and service your item is being shipped. Most items (cell phone / laptop cases, outdoor gear) ship via USPS First Class Mail. This service takes 2-5 business days but could take up to 10 business days (very rare) due to weather, location, or time of year.
- All purchases come with a FREE Delivery Confirmation number*, which is emailed to you when your item is shipped.
- I am an international customer, and I made a purchase today. When can I expect it?
- Most of our items are shipped via USPS First Class Mail International. This service normally takes around 6-14 business days; however, USPS advises it could take longer than 14 business days depending upon various circumstances, including customs, weather and the recipients country’s postal system.
- The delivery confirmation number has not been updated and continues to say, “The U.S. Postal Service was electronically notified by the shipper to expect your package for shipment…”
- Please note that although your purchase comes with a delivery confirmation number that was provided in the shipping notification email, it serves only to confirm the delivery of the package. This is not a tracking number so it is not unusual for the status to remain unchanged saying, “The U.S. Postal Service was electronically notified by the shipper to expect your package for shipment…”
- Please note that the receipt of the shipping confirmation email indicates that your item has actually been shipped, despite having a delivery confirmation number that tells you differently.
- I would like to have my item shipped with another carrier or service (such as expedited)…can you do that?
- Absolutely. Just send us an email for a shipping quote.
- I have not received my item, and it has been past the given time frame.
- We want you to know that since our main goal is to ensure that your customers are happy with their experience with us, we offer a 100% satisfaction guaranteed policy in addition to our 30-day money back guarantee. Please click here in order to be transferred to our customer service center. From there, click “Report a problem” > Item Not Received, and we will take action as soon as it is received in order to get this resolved
- I have received my order, but I received the wrong item or the item arrived damaged.
- We want you to know that since our main goal is to ensure that your customers are happy with their experience with us, we offer a 100% satisfaction guaranteed policy in addition to our 30-day money back guarantee. Please click here in order to be transferred to our customer service center. From there, click “Report a problem” > Problem with an order, and we will take action as soon as it is received in order to get this resolved
Payments:
- What payment methods do you accept?
- We accept Visa, Mastercard and Paypal. If you choose to pay via Paypal, you are able to pay via Visa, Mastercard, AMEX, Discover (and Paypal, of course).
- Do you accept any other payment methods other than the ones listed above?
- We are always willing to make special accommodations for our customers so if you would like to pay using a different method, please email us before your purchase so that we can approve it.
- Is AccessoryDepot.net trusted and secured? If so, how can you assure me?
- AccessoryDepot.net is secured by THAWTE, which fully encrypts the checkout process. For more information, please click here
Policies:
- What is your return policy?
- Accessory Depot offers a 30 day money-back guarantee on all purchases from the sales date on the sales record. The 30 day money-back guarantee gives the customer the option to return purchased merchandise, whether used or new*, for a full refund of the purchase price (which excludes shipping)***.
- * The only exception to this policy is Marine Electronic and accessories: *All Marine Electronics and accessories have a 30 Day Money Back Guarantee, but they may only be returned if they are brand new. Please note a 10-20% restocking fee may apply if the box or any items in the box are damaged.
- I am not satisfied with my item, how can I return it?
- We want you to know that since our main goal is to ensure that your customers are happy with their experience with us, we offer a 100% satisfaction guaranteed policy in addition to our 30-day money back guarantee. Please click here in order to be transferred to our customer service center. From there, click “Returns / Refunds” , and we will take action as soon as it is received in order to get this resolved
- Do you have a satisfaction guaranteed policy?
- We want to ensure that you are completely satisfied with your experience with us. Therefore, if for some reason you feel we are not living up to our standard of unprecedented service, please contact us and we will be sure that you are happy. Likewise, if you are not satisfied with the item your purchased, please contact us and we will take the necessary strides to ensure you are happy.
Customer Service:
We are committed to providing you with the best customer experience
on the web. You can contact us by phone, email, or Skype. Our hours of
operation are Monday through Friday between the hours of 8 AM and 5
PM CST.
Phone:
Email:
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